xChange NYC 2015
Keynote Presentation

Shani Sandy, Creative Director & Designer

At the budding age of 13, I would do anything to just be free. And well, I got my wish… kinda.

Walking home from school on a hot summer Brooklyn day with one of my best friends, we made our usual way to our block. Stopping at the mailbox to sort through the day’s mail, I noticed an especially smooth envelope addressed to me.

I quickly tore it open to a flurry of confetti. 
 It was as though my fairy godmother finally heard my prayers. And yes, the hard work & foundation those people called my parents had installed in me, also paid off. It was my acceptance letter into High School. But this wasn’t just any school. It was a school AWAY from home.

I’d soon be stuffing my bag full of baggy clothes, favorite pens, and huge promises. Three months later, I arrived on campus. Eyes wide open, stomach in a knot, deep breath. I stepped into the transition.

And started to discover who I was.

This transition is the same 

one that the design field is undergoing.

It is an exciting time to be a designer, yet a confusing one. As a design community, we 
 are working to free ourselves of other’s perceptions of design. At the very same time, our field is quickly changing. We have experienced growth spurts in our field and often are navigating through all of the 
 change while trying to keep up.

It’s our formative stage.

Crossing the threshold from
teenager to young adult, brings up questions of identity.

Through gradual trial-and-error, teens gain 
 a sense of identity. They are testing a number of ways to better understand themselves. It is the same process we see happening in the Design field.

We are experimenting.

Let’s see how.

We see Design + Everything.

Design + Technology
You’ll notice the rise of organizations and festivals dedicated to the union of design & technology:

Designers & Geeks

Even the rise of certain industry celebrities: John Maeda – Ph.D. in design, designer, computer scientist, and academic – is one of the leading advocates of the power of design.

Published “Design In Tech Report 2015” on the rise and importance of design in the technology sector.

We see Design + Good.

Design + Social Good
DSI – first MFA program in Social Impact Design for designers and non-designers who want to lead strategic work and social change within business, government, or the nonprofit sector to solve world problems.

We see Design + Business.

Design + Business.

Our topic of exploration!

Most surprisingly developments at this intersection is the gaining Venture Capital interest in design matters. A number of VC firms are bringing onboard Design Partners.

John Maeda – joining the ranks of Kleiner Perkins as partner

Irene Au (Formerly Director of UX at Google) – operating partner at Khosla Ventures,

Design experts are being incorporated at these firms to ensure that companies within their firm’s portfolios are strategically positioned with design processes at their core. These investors are realizing the potential for design led businesses to generate substantial revenue and bring innovative models to life.

As we see our discipline adding value in different arenas, the role of designers is also changing.

To underscore the change we are experiencing, let’s do a quick exercise.

Look for the title that best describes you in this list. Now look to see if there is more than one title that describes what you do. How about a third?

You get the point.

I can guarantee you that in the very near future, one of the following 3 things will happen:
1. Your role will change,
2. You’ll take on more roles,
3. Or the name of your role(s) will change.

Or all 3 may happen at the same time!

But don’t fret.

Even at 85, the accomplished Milton Glaser, 
 is a bit indifferent as he calls himself a designer in an interview given to the New 
 York Times Magazine. “I’m Milton Glaser. I’m 
 a designer [pause] whatever that means..”

Designers are recognizing that what we used to define as design is no longer a substantial definition.

Given this nebulous sense of design, let’s settle on a common notion.

Link to Interview

Taking one more note of 
 wisdom from Milton Glaser

6 years ago I participated in the Milton Glaser Summer Program @ SVA. On our first day, Mr. Glaser shared two basic definitions of design.

Design is:
1. intervening in the flow of events to produce a desired effect

2. the act of moving from an existing condition to a preferred one

Key takeaway: 

design is change and design creates change

To follow suit Designers want to make impact.

Perhaps what first seemed like an identity-crisis is just the very nature of design’s multiplicity.

Now let’s look at business. 

Of course designers don’t function in an isolated bubble.

The greater context for doing our work – is the business setting with its own set of rules and challenges.

And here’s a look at the state 
 of business.

According to this year’s State of American Business report from the U.S. Chamber of Commerce, change is abound and uncertainty is the new normal.

Businesses must be inventive to weather the turbulence and succeed.

So it shouldn’t come as a
surprise that Design & Business have come together on more equal footing.

On one hand, Businesses are aggressively searching for innovative strategies to keep them in business amidst all of the uncertainty.

On the other, Design is also searching for more expansive and impactful ways to channel its value.

Let’s look at what design offers – its value in the business context.

I’d like to look at design from 
 3 vantage points: Business Education, Leadership, and Entrepreneurship.

A little over four years, I began researching graduate programs that combine design methods and creativity with business and the options were very limited.

While still rare, there are a number of advanced degree programs that have emerged in recent years.

The first to kick off this
combination of design methods
and strategy with business
education was the d school at
Stanford University.

Founded in 2005, as a place where students from all disciplines could gather to work on complex challenges, the d school popularized and formalized design thinking. Along with IDEO, the d school has brought design to business strategy.

Design thinking is rich in its
application to solve a range of

Design thinking can traverse areas of varying complexity and is fundamental to the design practice as a whole.

Design Leader Pioneers.

Designers are now popping up in leadership roles often termed as Chief Design Officers. These are the first of our kind represented in the C-Suite. They represent strong right- brained and left-brained thinkers. They are leaders first who use design (in thinking, in attitude, in ideation, in production) to lead their businesses to success.

Businesses are looking to these leaders to bring not simply subject matter expertise, 
 but also their innovative way of working.

Businesses that hold executive level design positions are slowing increasing. What these businesses have in common is their design-minded philosophy that is visible through every manifestation of their identity from people to product.

2006 – Peter Schreyer, Kia Motors & Hyundai Motor (2012)

2011 – Viresh Chopra, Quirky

2012 – Mauro Porcini, PepsiCo
2012 – Margret Schmidt, Tivo

2013 – Eric Quint, 3M

2014 – Ernesto Quinteros, Johnson & Johnson

2015 – Logi (formerly Logitech) – Alastair Curtis

2015 – Jony Ive, Apple

In addition to design leadership
at senior levels, major invest-
ments have been made in the
last couple of years by large
corporations to fold in design
capabilities into their business-

particularly UX ones.

Building Companies the Designer Founder Way.

The design founder is an entrepreneur with roots in a design discipline. These founders have expanded those roots to develop a business that draws its philosophy, business model, or offering from design.

In essence, it is design-led.

There have always been designer founders.

Ray & Charles Eames – furniture & architecture

In Fashion

Daniel Day aka Dapper Dan – ‘80s and ‘90s – king of hip-hop fashion.

In Industrial Design

James Dyson, Dyson company founder

But these design founders are different.

They are spreading their wings – founding companies outside of the design field, in unexpected places or ways, AND firms investing on them.

2004 – Caterina-Fake, co-founder Flickr 
 (web designer, art director)

2004 – Zach Klein, co-founder Vimeo (product designer)
2005 – Christina Brodbeck, YouTube – user (interface designer)

2006 – Daniel Weinand, co-founder of Shopify (usability and interface design)
2008 – Joe Gebbia, Co-Founder & CPO, AirBnB (industrial and graphic designer)

2009 – Charles Adler, co-founder Kickstarter (interface and visual designer)
2009 – Alexa Andrzejewski, Co founder, Foodspotting (user experience designer)

2010 – Evan Sharp, co-founder Pinterest (architecture, ui designer, product designer)

Organizations have emerged 

to support design-led

Designer Fund, born in 2011, is a company out of San Francisco. As they state at the very top of their website – “We invest in startups co- founded by designers, build and educate design teams through Bridge and share best practices with our community.”

Additionally, 30 Weeks, 
 an incubator for designers

who want to build a product or even a 
 new business, was launched in 2014. Substantial companies and educational institutions such as Pratt, SVA, Parsons, Cooper Union, and Google are behind 
 this venture.

In short, we see the strides design is making as a competitive advantage. .

It is indeed promising.

So, where’s the danger?

There are two sides to coin engraved Design. Promise & Peril.

Let’s return to the analogy of design being a teenager.

Remember these trolls from the ‘80s? 
 Well they were here before the 1980s. 
 They have a history of falling in and out 
 of vogue, starting in the 1960s.

Like teens who set and support trends – design’s peril is in it being used as a fad. While design methods such as design 
 thinking promise to be a conduit for innovation, is that a lasting commitment? 
 Are we just a passing fad? Disposable?

Design Leaders in the C-Suite. Ready or Not?

This question is for both business & design.

The design field has long demanded to have 
 a set at the table and we are finally getting it, but at what cost? Is our demand because we want to be part of the “in-crowd” or because that is truly where we feel we belong and can make impact?

Are businesses ready for CDOs? To elevate design roles to executive importance means changing culture- the most difficult thing to change. It means creating an environment that accepts failure, allows for trail & error, and encourages divergent thinking.

Design Founders. Naive or Ground-Breaking?

Designer founders are doing just that – creating their own tables.

But is it shortsighted to think a design-led company is a means to a successful company? For as many impressive design-led start-ups that exist, there are many more that have failed.

The answers to these questions do not lie squarely in promise 

or peril.

They are not black or white. They lie somewhere on that continuum of gray and 
 will likely change as we change.

Let’s consider a grander question.

What will we be when we grow up?

I propose that we don’t have to be what our parents want us to be: What business wants us to be. But we must actively manage our becoming. Our future in business is bright, but Design-thinking, CDOs, and design- driven companies are not sure shots.

Design can’t do everything. It cannot function on its own.

Design’s promise is in its 
 natural pluralism.

It’s not about you – as your mom might say.

It’s not Design Period. It’s Design Plus!

We have to be attuned to the promise AND the peril. Eyes wide open. Stomach in a knot. Deep breath.

That’s called maturity.

Shani Sandy
Creative Director at S&P Capital IQ
New York xCHANGE – Keynote Speaker